[Resolved]  Honda City — Deficiency in Service car no.DL4CAH-8585

Address:

New Delhi, Delhi

Dear Sir/Madam, This is bring to your notice regarding deficiency in service by Ring road Honda, A2 Industrial area Peera Garhi Chowk New Delhi while performing service of my car no. DL4CAH8585 on[protected]to[protected]. The Radiator damaged from upper side while opening/cleaning or fitting in the workshop. On[protected] car was again sent for service, the adviser did not recorded it in their job card instead informed to my son while delivering the car after service. Thereafter, on[protected], I took the vehicle in the above workshop to got fix the leakage. The adviser recommended 'Radiator upper tank likage+TB pipe seapage, needs replacement. I approached the workshop manager to replace the Radiator free of cost as the same has been damaged in their workshop due to deficiency in service on[protected] or[protected] while cleaning. He refused to do so. I have gone through the warranty booklet, the company recommends change of coolant after 2, 00, 000 kmts or 10 years. I did not made any complaint for overheating of engine or Radiator choking, so, it is not clear why the adviser got cleaned the Radiator and replace the coolant. Moreover, I want to know from company in which circumstances Radiator needs cleaning and replacement of coolant. I made a complaint at Honda 121, my communication ID is 1-[protected], I am not satisfied with their reply given on telephone as it seems they are covering the matter. You are requested to Intervene early to replace the Radiator free of cost keeping in view the circumstances explained above to avoid further damage due to coolant leakage. B