Honda — Engine case damage

Address:636201

I have purchased honda activa 3g vehicle dt:15.07.2016, (reg no:tn54 l 9957) while i’m driving the vehicle engine noise is very high so i check my vehicle silence engine case is damage so i go to ramani honda service center.dealer concern person told to me its not manufacture complaint its your complaint so u pay the amount rs-11000/- we will replace it.
please note –
but my question is i’m not met any accident you will check my vehicle and silence frame is steel body then how could its possible to damage .another issue is spare parts rate is too high compare then other dealer (triumph & triveni). how customer will come and service the vehicle in ramani honda. i’m also working in automobiles industry so i know conform its manufacture complaint.
so solve this issue and do the needful.
asap.
thanking you
shanmugasundaram
[protected].
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