Honda Motorcycle & Scooter India Pvt. Ltd. — Proper service or Replacement of Engine/ Vehicle

Address:

Bangalore, Karnataka

Got a new unicorn on 27th March 2014 from Bangalore. Same day visited their service center for the issues like roughness in driving Side fiber cover is coming out. But they said this is normal thing but after telling many times they got rubber washer from display vehicle. Same day evening I noticed that head Light is not working same thing I informed to sales manager and as he instructed next day morning I took the vehicle their service center and I got back the vehicle in the evening after replacing the switch set. From third day onwards I have noticed that oil leakage and jerk issue same thing I informed over phone and I was started visiting their service center regularly but no use. After making many complaint they took the vehicle to their head office and serviced and back. But as usual but with new problem like clutch problem and noise from engine. After this asked them to replace the vehicle, service manager said that From HMS somebody is going to visit to solve this issue. 25th April 2014 Mr. Renjith from Honda has came to check the vehicle . Starting itself we felt that he s trying to prove that vehicle is in good condition. He confirmed that vehicle is in good condition. When I decided to go to consumer court one of my friend suggested that show to other service center where he used to give. I visited and service adviser explained some issues like camshaft need to replaced and taper chain adjustment. After taking service they found that nuts and bolt were loose on cylinder head of two wheeler so they tighten and done general service and given back. Remember the same was inspected by Honda service person. And they asked me to wait second service. But after this also no change so they taken again for second service and done service by replacing camshaft and general service. After this vehicle was in good condition for 100 km. Is gone back to previous issue. After complaint from my side they taken for service, this time they replaced crank shaft set itself. But after this service jerk issue almost gone but its vibrating a lot and rough to ride. I have visited their service center again but they trying prove that vehicle is in good condition. I have given complaint to Honda service center through toll free number. They keep call me to inform that Vehicle will take for service but noting has happened. Even I demanded for engine /Vehicle replacement. Vehicle driven Kilometer is 3300.