Honda — Poor service of oilpan lead to damage entire engine of car

Address:	Panchmahal, Gujarat, 380059
Website:	www.hondacarindia.com

Pl ref. honda city vmt (oct-2011 reg.) gj 01 km 1826-gujarat ahmedabad
Complaint number open with honda care 121 service. [protected]

Complaint against honda aspen godhra guj. tacton motors - mr. jagat service manager for improper service lead to damage my entire honda engine. i need a new engine for my car. i need original sealed engine n don’t want it repaired.
Misbehavior by mr. bhavin-parts manager, during my follow ups bacause parts were delayed. committed to repair car in 3 days took 15 days to repair my car.
At the time of delivery abnormal car engine noise was there but dealer denied the noise later the noise kept on increasing at last finally the engine noise was at peak. lead to damage the entire engine.

Car broke down on 22/6/16 eve in dahod due under body stone hit; oilpan damaged hence stopped the car and called for help. towed by paid honda roadside assistance to nearest service center aspen motors godhra guj. the car oil-pan damaged and need to be replaced which was not available. decided to call it from jabalpur honda which will be early to manage in-spite calling the same part from noida (3 days committed). i stayed there at hotel silver stay to wait my car repair. kept on lie to me part is coming i extended my stay for more two days, missed my imp appointments lead to financial losses too. they took my complaint very casual and mr. bhavin misbehaved with me. i got my car on 1st july2016 before delivery i told them i noticed engine sound and pick up issue. but they said drive the car for next three days and we will call u and ask u if any problem there or not. the noise of car kept on increasing and on 3rd july16 car broke down completely in ahmadabad. i called assistance of honda only. they towed the car to service station where it was found the engine damaged badly and need to be repaired but originality of engine lost now. the evaluation of car by honda also gone down by 2 lacs. i need a sealed engine as the engine is the only reason i bought honda car.
The open engine i don't wanna accept.

Company deny to replace the engine.