Honda — Shikhardalmia: Quality of product

Address:

Mumbai City, Maharashtra

I own a honda city mh-01bb-8504 which i have bought from apex honda worli in april 2012. My car is hardly driven 16283 kms when i gave the car for servicing today in more then 3 years.

It is a thrid time that i have complained about a problem in the air conditioning not working properly in 3 years. Every time there had been some part wear and tear.

Today im informed that the brake pads have been worn out at just 16000 kms. The battery is also having issue. The air conditioning some rings have issue needs to be replaced.
And the list can go on. With rust on the bonet.

I had bought an honda amaze in 2014 mh 01bk 8535. Which has done almost 19000kms and is more roughly used.

I want to know is this the quality what honda sells to customers without verifying at their factory. I agree that is bound to have wear and tear when it is used but dont think it should have wear and tear when it is scarcely used at an average usage of 14 kms p day average.

When i pointed out to apex honda service advisor about the quality provided he only had one thing to say it is wear and tear nd can happen any time. On asking what is the minimum life of a brake pad he said approximately 30000 kms.

I want to understand from honda and want a explanation from honda about the quality guarantee which they keep on assuring customers and what is the meaning if hondassure which they provide for 4 years on purchasing a car.

I have given my car to apex honda and have requested them to keep the car with them as its better not to have a car rather then have a car which has so many issues in it for which you have to keep on donating money to honda for their defective quaity sold to customers.

Im highly disappointed with the quality of the product given.

I hope honda looks into the matter immediately and resolves it.