[Resolved]  Honda Two Wheelers — HONDA - Considers customers to be fools and treats like hell.

My Ticket No: Q211006 I bought a Honda Shine for my brother from your Sathyamangalam SUB dealer, but even after 20 days the bike was not registered.I found out that Noble Honda which is the main dealer has not provided the invoice to get my bike registered. I tried contacting Kadhir from Noble Honda to help me out. But he was shouted (like hell) at me and asked me to contact the sub dealer. But some how I managed to get help from your Area Sales Manager who was so cooperative in getting my bike registered. Being a Honda car owner(I would rate their customer care to the maximum) I felt 2 wheeler customer care too would be so concerned and would take some action so that no other customer ends up into such a bad experience. I registered a complaint in Honda customer care, even more pathetic was they kept on replying that a concerned person would call me which never happened. I feel nobody is concerned, I then called up your Honda south office and informed them regarding this issue. Then my brother received a call from Honda and the person who called (from Honda) apologised and promised that Kathir from Noble Honda will call and apologise. That did not happen, my brother then informed regarding the call. I then called up your customer care and found out that the issue was closed. Why was it closed when I did not receive any call from Noble Honda? I again narrated this issue to your customer care and they asked me to wait for 2 days. I called up yesterday and asked requested the status. TO my shock this executive was asking me what needs to be done. My shock here is Honda does not even know what needs to be done to a customer who was harassed by its dealer. She then said some concerned person will call me within an hour which never happened. Pathetic! I have been told every time that some concerned person will call me. But I guess Honda needs a new recruit for a concerned person. Does Honda think one sorry to the customer would ease the pain? And how do you suppose to confirm that Kathir is not repeating this to other customers? Who is that concerned person that your customer care talks about? If you are really concerned that take some serious action against this person so that he does not hurt another human. I would say Honda is encouraging such people by not taking serious action. Tell me if you are so concerned in protecting such people so that I might look into companies which teats its customer good. I am feeling proud own a Honda car but deeply frustrated, hurt and reconsidering my options in future to choose a Honda 2 wheeler after such a worst experience with Honda.I would like this issue to be escalated as I feel the customer acre has been outsourced and Honda does not give a damn about customer complaints. If you are not able to work on this issue provide me the email for escalation.