Hongkong & Shanghai Banking Corporation [Hsbc] — Not giving me my money

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Website:	www.hsbc.co.in/1/2/homepage

I complained to the very top man. Instead of promising me my money, they are holding enquiries in a very casual bureaucratic way. I am informed, if the clients die banks try to keep the money by tiring out the next off-kins. Here I am not dead yet and look at the approach. Same old non-committal and no-solution answer, When banks cheat in this way, it is pathetic. U do not know where should one keep the money; may be in a safe deposit box? Anyways read my letter and the response of the top management followed by a big lull. What if some one needs the money urgently, I will let you kknbw if I get my money. if I do not write, I am in limbo Truly, what has this world become????????????????????????????????

Dear Mr Yogesh Sud

Thank you for your recent email, which I acknowledge on behalf of our Group
Chief Executive, Mr Stuart Gulliver. I am sorry that you have had cause to
contact Mr Gulliver in respect of the issues that you have faced.

Your correspondence has been passed to a Senior Manager in the appropriate
department of HSBC, who will investigate your concerns and provide a full
response as quickly as possible.

Yours sincerely


Alison Cribbes
Customer Relations Manager | Executive Complaints HSBC BANK PLC HBEU


From: YCSud
To: Stuart T GULLIVER/HSBH/[protected]@HSBC
Date: 29/03/2016 04:49
Subject: Torture by senior employees using the cover of rules and
regulations and never providing anything in writing and giving
incomplete information on purpose!


I deposited money in HSBC bank when I was visiting India. My hope instead
of carrying travelers checks back and forth. I will have easy excess in
both US and Indian currencies, but soon after everything went bad; my
electronic fund transfer papers did not arrive; my wife could not be on the
account till I go to India with her and the account just sat there. Every
time I tried to do something, because I had no checkbook, they refused to
let me have access to my money.

Now they have made my account dormant; I talked to several people several
times. The asked to fill KYC papers and mail them to Chennai. The form
would not print on my computer and they would refuse to send it to me. Then
they told me to draw the money I need to fill NEFT form which again would
not print. Mr. Som Nath, the politest and hardest of all his juniors
refused to send me the forms. Finally running around to everyone, luckily,
I found someone had the latest updates to adobe acrobat and managed to make a pdf file of the form and email it to me.

I meticulously filled the forms; attached self attested copies of my
Passport and PIO as required in the instructions and send it along with a
copy of all the papers HSBC gave me at the time of opening my account. In
fact they had miss spelt my address but glory to US mailmen, letter reached
me.

This time, I filled everything and my wife hand carried the filled forms
(mailed ones they lose) to the Greater Kailash-I Branch in Delhi of HSBC;
to my horror, they refused to take them saying either I should come or go
to their Branch in Washington to get my identity authenticated. So my wife
should bring the papers back and after getting them authenticated here, I
should DSL them at the cost over $100 to get my $800 that they are holding,
as if I have not already spent enough. I am 77 years old; I have banked all
my life, but never encountered anything like this. I went to complaints.com
and found this kind of torture is modus operandi of HSBC. They have
tortured others the same way. However, I am not going to take it lying
down.

When I call them, they ask all kinds of questions to validate me. They call
me at the number they have on the account and talk to me. They have sent
emails on my email address. They have sent mail to my postal address and I
have attached copies of those with the application. None of this is good
enough for the dummies. So many customers are fed up with this kind of
treatment but your polite guys are relentless and torturous; they show no
signs of any IQ to me beyond the stupid bureaucracy. Not giving full
instructions in writing and sending people back is simply ludicrous. They
do not understand the difference between bending the rules to accommodate a customer and breaking them for drug addicts in Mexico. If HSBC swallows my money in this way, I am not going to make it easy for them.

I am telling you as a chairman of business, . what is cooking in your organization. I am
hoping you have the talent and power to set it straight. For my problems, I
consider Mr. Som Nath to be the center piece of this stupidity and he still
talks about me going to bank for authentication and the DSLing the papers
to the head office at $100 (to hear later that they never got them).

For your information, this is what a few others are saying about the bank;
since any organization is people; HSBC has too many of them and they do
nothing beyond talking in a smooth way. May be this is what top management
wants; but if not, it is time to get rid of the rigid brainless support
staff out of the bank.

Sincerely,

Yogesh C sud

Sample of complaints:

I've had an HSBC account for the last 10 years and the only reason I
started one was because my father knew someone who worked at the local
branch. I just started college at the time and had to start handling money,
but after all these years this bank is still trying to leech off of me
after I stopped using them. For starters, I had a checking, savings and
overdraft accounts. And I regret every one of them with their slow customer
service, lost bills and lies. But the worst part is the overdraft they call
"Credit Select" because they will do everything possible to charge you a
late fee.

First off, they would not allow me to access my Credit Select online, no
matter how many times I asked them to. It's simply not listed in my account
summary where my checking and savings are. So there's no way I can check it
on my own time or make fast payments. Next, their bills have an
unbelievable uncanniness to get lost or arrive too late. My monthly due
date, if there's a charge, is on the 28th. And I wouldn't see this letter
until the 5th or 6th the next month. No other bank will ever do this except
for HSBC. So every time I have to make a payment, I have to call them up
and they say "That's too bad, you gotta pay extra." And this scenario has
happened well over a dozen times over the last decade and I've finally had
enough.

So in October, I called them up to close down all 3 of my accounts. I paid
for all outstanding balances and brought everything down to $0. I
specifically made sure this was taken care of before November because I was
going on a long-term trip over a month. When I came back, it turns out they
sent me yet another bill for consecutive late fees after the account was
cleared and paid for on October 15th (due date October 28th). So two weeks
ago, I called up customer service and they say I no longer have accounts
and cannot access any data under my name so they said, "Don't worry about
it." Today, I took it to the bank and they say that I owe them $150... I am
sick of these leeches. If you open an HSBC account, you going to regret
wasting money on this bank.
_______________________________________________________+________________________...⇄

HSBC HK totally stuffed up, lied to me continually for weeks, kept me
hanging for weeks waiting for my own damn money, and when they finally were
forced to admit their mistakes offered an insulting sop for all my
troubles. Incidentally, during all this time I was caring for my mother who
was sick, and in and out of hospital (this was the reason I left HK and
returned home) - and yes, I did tell HSBC this was why I needed the money.
An extremely stressful and unpleasant time.
________________________________________________________________________________...⇄

Worried about death as an HSBC international client, let me tell you what
your family is going to have go through when you die.. HELL! Trying to get
HSBC Hongkong to send the right forms, give you a correct process, is like
trying to get blood out of a stone. They stop speaking English when you get
them on the help desk. They send the wrong forms and information,
everything has to be done by snail mail, you do not hear anything for
weeks, emails are just copy paste lip service, they do not accept UK
probate without you having pay thousands of extra pounds for having your
signature, passport, birth certificates notarized. Then the same documents
of the deceased.. and it takes them (so far) 5 months to tell you this.
They will not tell you what is the deceased accounts without paying 100hk
and it takes them 4 months to send you the form.

You then get no reply, so 5 months down the road they have returned UK
probate and a registered heirs documents as unacceptable, because they now
want all documents notarized. So a notary is more important to this bank
than the UK HIGH COURT. This bank will do anything to stop families from
recovering your assets should YOU DIE and we all die, every client dies.
Who spends 3000 pounds to recover an account that you do not even know has
any funds left. BEWARE INTERNATIONAL clients, this bank will destroy your
grieving family for fun and a few dollars. The newest now demands that as
international clients family we have to get Hongkong high court probate
documents and or have our documents sealed by the Hongkong high courts. All
documents and signatures including passports to be notarized by Hongkong
lawyers or HSBC bank staff (who will not do this). YOU have been warned,
bank with HSBC and your family will go through hell.
_____________________________________________________
In short HSBC top management derives pleasure out of torturing its clients;
there is not a single word of sympathy for pitting us through this. Some
employees who can't do anything agree with you, but that has no value. I
will suggest all my friends to close their HSBC accounts asap as long as
you are alive it may be lesser torture

************************************************************
HSBC Bank plc
Registered Office: 8 Canada Square, London E14 5HQ
Registered in England - Number 14259
Authorised by the Prudential Regulation Authority and regulated by the
Financial Conduct Authority and the Prudential Regulation Authority
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