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Hi we are having Hostgator reseller plan and my websites were hacked I contacted Hostgator support and they said it will take 24 hours to solve the issues we waited for 24 hours but we didnt got any response from the support team them we called again they said within 2 hours it will be done and they will reply back now its more than 48 hours no response from support team. At last we have to fix some of the websites and still we are facing errors my Ticket ID is - MYG[protected].
I never expected this kind of poor service from Hostgator
I never expected this kind of poor service from Hostgator
Hello,
i renew my plan but my plan is not renew, my balance is also deduct my website is www.computoronics.com the hostgator team not respond.I attach email payment confirmation snapshot.
Ticket ID: UPI[protected]
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i renew my plan but my plan is not renew, my balance is also deduct my website is www.computoronics.com the hostgator team not respond.I attach email payment confirmation snapshot.
Ticket ID: UPI[protected]
I don't know if this post will work for us but as I found https://www.consumercomplaints.in listed on Google to lodge complaints I am using it against HostGator, hoping it will reach a few ears.
We have a reseller account with HostGator and we are hosting around 300 website with them. For the past one week our clients are facing various problems like disk quota exceeded or bandwidth exceeded etc. We were initially told by the HostGator support team that they are migrating us to a better environment at GPX data centre in Mumbai. Following are the details of their email received on 21st October 2015.
Dear Customer,
We have been alerted of some issues on the server polo.websitedns.in which hosts your reseller hosting plan for "yournamedns.com". To ensure that your services are not adversely impacted, we are scheduling the migration of your package to a brand new Dell server in a new datacenter in Mumbai called GPX. GPX is the first datacenter in India to be an Uptime Certified Tier-IV datacenter, which is the highest level of certification possible. You can find out more about our new datacenter here - http://goo.gl/wHFfBk and here - http://goo.gl/Nc82qd.
Maintenance Window
We will be using a maintenance window of 12 hours, during which your websites will face a downtime o[censored]p to an hour. The maintenance window starts on Wednesday, October 21st at 8PM IST and shall be completed by Thursday morning 8 AM. During this migration, your website and your customers’ websites will face intermittent downtimes o[censored]p to an hour. You will not be able to access the cpanel during the entire downtime.
Changes you need to make
Important: Please make the changes described below immediately after our maintenance window ends (post 8AM IST, Thursday October 22nd).
Nameserver Changes
To eliminate downtime post the migration, we require that you modify the nameservers of your domain to the following:
ns1.bh-in-17.webhostbox.net
ns2.bh-in-17.webhostbox.net
IP Changes
If you are connecting to your website using an IP address please use the new IP address 103.21.59.80
If you have branded nameservers, you will have to change the A record for your Child Name Servers and the A record for you nameservers from your domain control panel.
Once you make the Nameserver and IP changes, please check and let us know if anything is out of place. For further information on the migration, please visit our forum post at http://forums.hostgator.in/threads/6538-Data-Center-Migration-FAQs .
cPanel password
Your current cPanel user passwords will be modified for the migration; once we have completed the migration we will share the list of all the new accounts with you over email.
If you need to contact us for any issue related to the migration of your account, kindly submit the form at https://desk.hostgator.in/index.php?/Default/Tickets/submit/ . Choose ‘Migration Team’ option for ‘Which team do you want to contact with?’. This will ensure that your concern reaches the migration team directly and they would be able to address your concern at the earliest.
Sincerely,
The Hostgator Support Team
Warm Regards,
Shwetha
To which we were given a support ticket #NRV[protected].
It has been more than a week now and non of our issues are sorted. Moreover HostGator being located in Chennai we do not have physical access to them. The support team only keeps repeating and promising to fix the issues but each time we call a new attendant has to be narrated the entire story only to get another waiting period an so on.
HostGator is the most irresponsible and worst in support when it comes to hosting websites. We are losing our company name with our customers and may face legal action as well.
Finally we decided to call GPX in Mumbai only to learn that there is no one hosting with them by the name HostGator!
What can we do in such a situation? Need help.
We have a reseller account with HostGator and we are hosting around 300 website with them. For the past one week our clients are facing various problems like disk quota exceeded or bandwidth exceeded etc. We were initially told by the HostGator support team that they are migrating us to a better environment at GPX data centre in Mumbai. Following are the details of their email received on 21st October 2015.
Dear Customer,
We have been alerted of some issues on the server polo.websitedns.in which hosts your reseller hosting plan for "yournamedns.com". To ensure that your services are not adversely impacted, we are scheduling the migration of your package to a brand new Dell server in a new datacenter in Mumbai called GPX. GPX is the first datacenter in India to be an Uptime Certified Tier-IV datacenter, which is the highest level of certification possible. You can find out more about our new datacenter here - http://goo.gl/wHFfBk and here - http://goo.gl/Nc82qd.
Maintenance Window
We will be using a maintenance window of 12 hours, during which your websites will face a downtime o[censored]p to an hour. The maintenance window starts on Wednesday, October 21st at 8PM IST and shall be completed by Thursday morning 8 AM. During this migration, your website and your customers’ websites will face intermittent downtimes o[censored]p to an hour. You will not be able to access the cpanel during the entire downtime.
Changes you need to make
Important: Please make the changes described below immediately after our maintenance window ends (post 8AM IST, Thursday October 22nd).
Nameserver Changes
To eliminate downtime post the migration, we require that you modify the nameservers of your domain to the following:
ns1.bh-in-17.webhostbox.net
ns2.bh-in-17.webhostbox.net
IP Changes
If you are connecting to your website using an IP address please use the new IP address 103.21.59.80
If you have branded nameservers, you will have to change the A record for your Child Name Servers and the A record for you nameservers from your domain control panel.
Once you make the Nameserver and IP changes, please check and let us know if anything is out of place. For further information on the migration, please visit our forum post at http://forums.hostgator.in/threads/6538-Data-Center-Migration-FAQs .
cPanel password
Your current cPanel user passwords will be modified for the migration; once we have completed the migration we will share the list of all the new accounts with you over email.
If you need to contact us for any issue related to the migration of your account, kindly submit the form at https://desk.hostgator.in/index.php?/Default/Tickets/submit/ . Choose ‘Migration Team’ option for ‘Which team do you want to contact with?’. This will ensure that your concern reaches the migration team directly and they would be able to address your concern at the earliest.
Sincerely,
The Hostgator Support Team
Warm Regards,
Shwetha
To which we were given a support ticket #NRV[protected].
It has been more than a week now and non of our issues are sorted. Moreover HostGator being located in Chennai we do not have physical access to them. The support team only keeps repeating and promising to fix the issues but each time we call a new attendant has to be narrated the entire story only to get another waiting period an so on.
HostGator is the most irresponsible and worst in support when it comes to hosting websites. We are losing our company name with our customers and may face legal action as well.
Finally we decided to call GPX in Mumbai only to learn that there is no one hosting with them by the name HostGator!
What can we do in such a situation? Need help.
Hostgator India — Sites not working - support team not give answers to my questions
Hello, I ordered a shared hosting on Hostgator india, and today all sites are not working. so i contacted the support team they are not give any good response or not give me answers for my revenue loss. i asked one question then answered another, means not relevant.