[Resolved]  Mascot Business Solutions, Noida (www.mascot business.com) — Mascot Business, Noida (www.mascotbusiness.com)-Pathetic service, harassment, no delivery, eaten my Rs.10850

Address:Gautam Buddha Nagar, Uttar Pradesh

I had given my contract for preparing my e-commerce portal to Mascot Business Solution located in Noida in July second week. There sales and marketing person (Ritesh Sharma - [protected]) came up with a quotation of 31k. I showed them all the functionalities required and with a signed agreement and with flurry of promises that all functionalists will be provided, they gave me a signed copy of contract with a promise to deliver in 20-25 working days. I paid them 35% of the total amount as advance (Rs.10850).

And the story began, since they were not adept, I had to make the entire design on my own. Then some work started happening but their sales professional stopped picking the phone. On my request since the project was getting delayed by 2 months already, I asked them to launch the beta version of the website and meanwhile asked them to continue the work. The only person in little bit touch was their designer (Shashank Shekher - [protected]), who again used to give false hopes every time I used to call.

Now, after 4 months delay, when the work was hardly 50% complete in terms of the buying. When I asked for providing the website backup of the work done till now in the past 4 months, they again are not ready to provide that too. In fact, when I rightfully said that I'll make their next installment payment on the clause that they provide me the back-up of whatever work was done till date, they brought the launched website link down.
They are the most unprofessional set of website developers I have seen in my life. Now, they don’t reply to emails, nor they pick the phone, rather after so much harassment, it seems that they are not in a mood to return my money back also along with compensation for the revenue lost due to no delivery in last 4 months.

I wish to file the following complaints against Mascot Business Solution and its two key owners/employees Ritesh Sharma & Shashank Shekher as they have been constantly harassing me over last 4 months and I have now lost all my patience. The charges against the company and these individuals are as follows:
1. Non completion of work for which the contract is signed
2. Delay of timelines by 3 months already and still no delivery
3. Customer harassment
4. Irresponsible customer service with no picking of phones, non replying, changing statements every now and then

I suggest that in lieu of all of the above they return me the amount of Rs. 10,850 paid and along with that as a penalty, they pay me the revenue loss that I am incurring due to a delayed of >3 months from the agreed timelines, not just that I demand the 50% work that was done basis my design as I can’t waste the same time again rather save 30% time and effort which was done as yet. Also, I plead that both Ritesh and Shashank should be put behind bars due to their unethical behavior and constant harassment that they have given me over this time. Their cheap behavior can be seen from the fact that at times they did put my link down and put their own numbers on my domain at their will which is legally an offense again. I seek such an unprofessional company should be barred from operations. I request help in helping me get my potential revenue loss back, get my paid amount and the source code of my site to make me save time again on dream business project.

Thanks & Regards,
Akash Gupta, Gurgaon
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Mr Akash is totally wrong. He is only trying to destroy the reputation of Mascot Business Solutions. This is fake complain. Please remove this article. this is an abusive behaviour by Mr Akash. & one more thing that Swrup is also friend of Akash.

csolution — website is down

Our domain booked from quick 2 host company. Our website is down since 15 days. Quick 2 host support department or sales department not recieveing our calls. Since 10 days i'm trying to call them but they are not recieveing any calls. The company shows no response to the issue. Now we are in a very critical situation because my business entirely depends on the website. Do not booked any domain from quick 2 host as they won't give you the service.
Akash ji,
I think u r right..
I will be visiting these bunch of con artists sooner than they think! They have delayed my website, not replied to my calls, emails and Skype messages... If I was India I would of kicked the out of this prick! I will hunt this cockroach down and get my money back as well as breaking his big nose!

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    Noida
    Uttar Pradesh
    India
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