[Resolved]  House Full International Ltd. — RE: Replacement of parts for order # 80156 Hdc - 9959/2015/1631. Charles TV Cabinet.

Address:

400093

The said TV Cabinet was bought no 31st August 2015 and delivered on 8th September 2015 with faulty parts. Since then I have been asking them to send the right parts or take the item back. But after so many assurances and promised nothing has been done yet and the matter has not been resolved till date.
Below i send you a copy of my first mailed complaint.
nthony Dsouza

Sep 15

to Jagruti
Hi,
This has reference to the order # 80156. I am happy to let you know that the Tv cabinet has been assembled but without the drawers. The drawer channels it seem have been wrongly sent. The representative who had come to assemble the same has spoken to the person concerned in your office. I am given to understand by him that the right part will be sent to me. Please follow up the matter and revert.
Thanking you for cooperation.
Regards,
Anthony DSouza-Goa..
followed by complaints dated 21st and 30th September, 1st and 6th Sept. To this I had received replies
cc:- Jagruti Saitavdekar

Sep 16

to me, cc
Dear Mr.Antony,

This mail is in regards to the mail appended below, we have forwarded your request to our concern team. You will receive the update on same within 24hrs. For any further queries you can contact us on[protected] / 9786. Thanks for the assistance and patience.
silvia rodrigues

Oct 29 (4 days ago)

to me, cc

Dear Mr. Anthony,


This mail is with regards to email appended below.


Please note your issue has been forwarded to our concern team, we will update you tomorrow for the same.


Sorry for the inconvenience.


Thanks for your assistance.


Thanks & Regards

Silvia Rodrigues

Customer Care

Housefull International Ltd.
I will be grate full if you could kindly take up the matter and get it resolved as they are not answering the call when I ring up.
Thanking you,
Anthony DSouza - Goa.