[Resolved]  Housefull — Delivery

Address:

Mumbai City, Maharashtra

I had ordered a shoe racka and a book shelf on 18th April. The delivery was supposed to happen on 26th (Saturday) The man from the ware house - (mob no [protected]) called me and told me delivery will happen on 25th, i categorically told him please send the person after 430 as i will be at work during the day it was agreed. I tried calling him again today morning but the phone wasnt answered. the driver (mob no[protected]) called me at 1240 saying he will come and deliver the stuff in an hour, which wasnt possible as i was at work, he insited that he can only come now, i called the guy from the warehouse, he spoke to the driver and told me that it was sorted and he would come after 430. the driver calls me at 135 saying he is at my door and he will leave the stuff at my neighbours, and i told him that it is not possible, i have just moved in and i do not know the neighbours. the man was so arrogant and refused to listen. i tried calling the ware house, and many times but no answer, its 3 pm and still i have no call back from the warehouse. i called the Mega Mall store, there to the response was cold, on calling again, someone else answered the phone and said that the 1st man i spoke to is out on lunch. Is this what you call customer service? At this point i dont even know what has happedned to the products, has it been left at the neighbours or is the driver taken the stuff back and will come back at 430.