[Resolved]  Housefull — Irresponsible company. Needs to be banned from onsite trading and fooling customers

Address:

Chennai, Tamil Nadu

Bunch of buggers have the worst customer service.. Must be BANNED from ONSITE selling of good.. My order number is 49537. Ordered on 21st Saturday .. For 4 items seeing the advertisement in "The HINDU Newspaper" Chennai..(Hindu must also check the background of the company before publishing advertisements) Ordered 4 items by mistake and now suffering 1) Shoe Rack 2) 2 wall fittings 3) Center Table When ordering on 21st June and payment was not successful they called from a number immediately +[protected] and said they had not received the payment. In the call the lady said one of the product is defective and requested to change the order. I must have realised it that time. I unfortunately changed the order and said and replaced the shoe rack with a different shoe rack. Ordering done.. My ordeal started 1) I did not receive any online confirmation of the order till now(its 26th now). 2) I called them back on 22nd, 23rd asking for a mail confirmation. Every time they said they would send a mail in next 30 minutes 3) I called them on 26th June(today). They are telling that they cannot process all the order and only 3 items can be sent 4) Shoe Rack cannot be sent as its damaged. 5) I asked to cancel all the orders and pay me back my 15K immediately. They say its not possible and not in their process... what .. 6) I asked to send a mail in next 30 minutes and a person called Sonu Yadav promised to send it . I hope they at least send the 3 products in good condition and return back 5000 Rs immediately for shoe rack. Is there a place where I can register this as an official customer complain and stop this company from doing business...its seems to be based out of commercial capital MUMBAI.. What a curse these companies are allowed to do business ...they don't even understand customer service.. ===============Sonu Yadav replies but see the quality of the reply===========will post till the goods are delivered and money received back on as promised. Sonu Yadav <sonu.[protected]@housefull.co.in> 2:15 PM (26th June) to me Dear Sir, This mail is in regards to the mail appended below. We understand your concern. We regret for the inconvenience caused to you. As discussed we are processing your orders and all materials except ultra 3d shoe rack will delivered at your location within 14 days . we will process the refund for the ultra 3d shoe rack and it will reflect in your account within 14 working days. You will receive a call prior delivery. Request to you kindly bear with us till then, Thanks for the assistance and patience. We assure our best services to you. Thanks & Regards, Sonu Yadav