| Address: | 560037 | | Website: | www.housejoy.in |
Had booked service for appliance repair via request no[protected] on 30-Sep-16(online). The service was scheduled for 2nd Oct 16. On the day of service the assigned technician called and asked whether it's an installation of new geyser of repair of old. On telling him that it's a repair of old geyser, he says he cant attend to the issue and will ask Housejoy to assign another techincian. Believing his words I waited to be assigned another technician but all waste. Again booked a fresh request for the service, this time directly over call to ensure that I do not suffer same problem again(Job id ref :[protected]. Also told the customer care about the experience last time and how the technician refused service. Was given assurance that this time my issue will be taken up properly . Again this time was assigned the same technician who delivered service last time, to bring this to the notice of the customer care had given numerous calls but all unattended. In the morning next day, I get an SMS from the company that no technician is available in my area. However now this is an absolute example of foul service, immediately after disconnecting the call, I get another SMS that my request has been Again on calling customer care, the executive says that she is sorry that my request could not be taken up and is incapable of assigning other technician. On repeated request, was told by her that she would write a mail for the same to concerned department to ensure my request is taken up. cancelled. Was wondering, whom did I authorise to cancel my request.
Absolute false promise and worst customer service. If you are incapable of taking up service request why do you take it in the first instance and again your customer care have people who make sure they are of no help to the customer.
Complained by-
Akanksha Govil Was this information helpful? | 
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