| Address: | Khordha, Odisha, 751003 | | Website: | support.hp.com/in-en/contact-hp |
I deposited my laptop model: Hp 15- P077 tx on 2nd of March 2016, because of some issue with the motherboard. They suggested me that as the motherboard is out of warranty so I have to pay to buy a new motherboard.
It was OK for me to buy a new motherboard, so I asked them to replace mine with a new one. they told that the estimated amount would be around 12K. Still then I asked them to replace. Then after 15 days the service centre guy calls me and tell that the motherboard is not available in INDIA.(within these 15 days I would have called 3-4 time to ask the status of my product).
How is it possible that a laptop which is only released before 15 months does'n have its spare in INDIA?
Then they suggested me that they have to order it from US, and it would cost me around 15K. i was still OK with that amount.Then they ask me to pay a advance fee for confirmation. So right that day I visited their office and deposited amount of 4500. still then after a span of one full month they have not yed replaced my motherboard.
When I called HP online customer support they just gave me reasons for this. And assured me that they would contact me by phone and email to give the whole information of the matter, but till date I did not even recieved a Email leave about the phone call.
so this is what a MNC like HP is doing with its customers.
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