Hp — Customers taken for granted by hp service centers for a keyboard replacement

Address:

Mumbai City, Maharashtra

Case ID number [protected]
DATED: 10/08/2015
Name: Malcolm Rodrigues
Mobile: [protected]

I have purchased an hp Laptop & within a year the keyboard has stopped working.
I have made a complain & the case has been registered.
The call was attended on the 12/08/2015 and we were informed the keyboard is to be replaced by the engineer & will be done in 2 days.
Today is the 18/08/2015 and the issue has not been resolved.
After making several request & reminders yesterday Mr. Manoj Mobile no: [protected]
informs that they have sent request for the new keyboard yesterday.
The call center says when informed yesterday that the issue will be resolved yesterday or today.
We are helpless without a keyboard. HP is only taking us for granted and are just vialing time in resolving the issue .
It has been 8 days now and the issue is not yet resolved.
This is the kind of support HP provides to their customers .
We have informed all are units to stop buying HP products as they do not have value for customers.
Also we have noticed that as informed by the Engineer the keyboard is completely dead and the Keyboard needs to be replaced.
But as we have checked yesterday the keyboard is partly working & not entirely dead, this means there is some other issue & which concludes the engineers HP appoints by outsourcing to different agencies do not have qualified Engineers.
So this means are product is at risk by giving them to repair it,
I have paid about 48, 000 for this lap top