[Resolved] Hp — Damaged parts (hard disk+screen panel+keyboard) need to be replaced | |||||
As an owner of multiple HP products over the years, I feel very let down by the quality of the HP products, support & customer service. I am getting the feeling that making a quick profit is more important to the company than producing a quality product & standing behind that product. Shame on you HP. This is very disappointing! It is because of your service centre ignorance my laptop got damage and now your company should replace all the parts which got damaged by your service centre .for last two services they did not checked the hard disk issue and replace replaced the two part and because of not supportive parts replaced by your service centre my laptop got serious damage at present .and it is totally unacceptable . HP had a chance to regain my respect for the product support but fell flat. So, in the trash it goes and I will never purchase or recommend another HP Laptop / Notebook for myself nor business use again. Ampther thing I would Like to share that the quality of parts which you had replaced last two visit was completely duplicate items because within a 1 and half year o[censored]sing my your parts gets again got faulty. My Laptop screen having a same problem of vertical lines occurred and keyboards is also not working at all. Just for your information these two parts was replaced by your service centre then it got faulty again. This is totally unacceptable that within a span of 1 and half year it got faulty again. It is very sad to say that your quality of product parts is completely non standard .My friends is using Sony and dell product and they have no such issue since last 5 years and your product is got faulty with in 1 year and after got replaced it is again got faulty. You all are already denied my extended warranty request and So would request you to replace all faulty parts which you had replaced last time (Screen panel +keyboard). So would request you to please look into the matter and take a action against both the cases (parts replaced ) and below email that I had sent to you as well For your information last case id is : Case id :[protected] (Handled by Kapil Chawla & Pratheesh) . another case id is Case [protected] Product name: HP Pavilion 15 Notebook PC Serial number: 5CD351558X Product number: G0A43PA#ACJ Hoping an early action from your side and look forward to a prompt reply. Was this information helpful? | |||||
Nov 14, 2016 Complaint marked as Resolved HP India customer support has been notified about the posted complaint. Verified Support Oct 13, 2016 HP India Customer Care's response Dear Sudipto, At the onset, please accept my sincere apology for the inconvenience caused. I accept that no words ever can alleviate the discomfort caused to you in these moments of extreme distress. I understand how perturbed you must be through these clogged times. However, it is my constant endeavor to regain your expectations by putting in dedicated efforts for resolving your concern. Please be informed your case has been forwarded to the relevant team for review and you will be contacted soon. In the end, I would only express our true intent to you that we are committed to you and are willing to regain your confidence with us. Thanks for understanding & cooperation, assuring you best of our attention always. I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum (www.hp.com/supportforum) for further help. Thank you for your support. | |||||
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After your service centre had damaged my laptop and now you are expecting to pay the charges by customer how ridiculous you are talking about.
Read my email carefully and then reply else just keep your service with you .I had already registered a complaint in consumer affairs against HP for replaced the duplicate parts in their service.
These days HP are fooling their customers by making duplicate product and used product and supply in whole world. Shame on you HP.
Note : Nearly 90% of the HP spare parts market is unorganized and Mumbai is said to be the source for Chinese spare parts in the country. This situation came to notice when the Directorate of Revenue Intelligence (DRI) conducted a three-day raid in HP warehouses throughout the country in September 2008. During these raids, it was disclosed that HP was importing parts under warranty repairs from Singapore to save duty tax, and were further selling them to repair vendor companies.
Shame on you and your HP management team .
You all are here only for harassing customer instead of customer satisfaction.
It was my biggest mistaken to faith on HP and purchased your two HP laptop.
Shameless services received from HP team.