[Resolved] Hp — Fraud fake bill and overcharges by HP service centre personnel

kush07

from Kolkata, West Bengal

Address:

Shimla, Himachal Pradesh, 171001

Sir/Madam, I had submitted my HP deskjet 2515 in HP service centre in Shimla near hotel Himland 0n 21/09/2015 due to paper jam issue and ink cartridge failure issue they told me diagnosis charges of 500 rupees and service charges of 850 rupees. I deposited my printer in their service centre. When i collected my printer on 23/09/2015 they told me that your printer has not issue just change the cartridge but during payment they charged 950 rupees and They gave me fraud bill, bill even doesn't contain my printers model name 1.no amount 2. serial no. not matching with my printer 3. diagnosis - battery issue ( printer doesn't have battery) 4.operating system - window 7 ( printer doesn't have)

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Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2015

HP India Customer Care's response Dear kush07,

Thank you for choosing HP.Please provide your contact number, email address and your printer's SN to hpsupport.[protected]@hp.com.I will try to contact with you as soon as I get your reply.

I work for HP.If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.