Hp Gas — Overcharging and forcefully selling accessories with new gas connection.

Address:Pune, Maharashtra

Below is my written email towards the fraud company. CHEATING OF CONSUMERS BY OVERCHARGING AND FORCE SELLING ACCESSORIES. Sir / Ma'am.. I was very disappointed when I got to know that I was forcefully charged INR 1, 245/- Full story -- I have shifted here at Hadapsar, Pune from my hometown Ratnagiri (Maharashtra) recently. I wanted a new domestic LPG gas connection. Today (09/09/15), I approached VIDYAKRUPA GAS AGENCY (code:[protected] at Hadapsar (Pune) for a single cylinder connection as I already have a Gas stove and other accessories. They said the charge will be 4, 070/- rs. including deposits and accessories. I told them promptly that I don't need any other things but only a cylinder and a consumer card. But they firmly held their point that the accessories are compulsory for a new connection even when you don't want them. Later on same day, after getting all those useless accessories (Litre kit, Trolley, Non stick pan) and a consumer card, I went home helplessly. But after that I called HP toll free customer care number[protected] and I was shocked to hear from the Executive that all those accessories are not compulsory at all. I confirmed the thing again after visiting the FAQs page of the HP gas web site. Additional to that they took rs 800 of a Pigeon non stick pan when it's MRP was 749!! Now I knew I can sue them for selling products exceeding the MRP. By those proofs I drove to Vidyakrupa Agency and argued the staff to retake all those accessories and refund the value of the same which was rs. 1, 245/- But that didn't happen easily and I had to debate for half an hour. The staff spoke very very rudely to me and were not agree to retake those forcefully handed accessories until I told them that I would approach Consumer Forum. They might have underestimated a poor looking consumer like me. After the hectic, I was offered my own money (ridiculous, you know). But with that, a staff over there said me the below lines with a nasty tone -- "It was our mistake to give you a connection. And now as you have became our consumer, we will give you a good service. Now you just see.." What the hell is this? Does he have any right to blackmail me for the future service? Does he himself is the CEO of HP GAS? Or is he the one who can do anything by sitting in the distributor office of HP? I WANT A QUICK RESPONSE AND INTERFERENCE FROM THE COMPANY. OR ELSE I'LL HAVE TO APPROACH CONSUMER COURT HELPLESSLY FOR SUCH CHEATINGS AND OVERCHARGING NEEDY CUSTOMERS. I STILL HAVE NOT RECEIVED A NEW REFILLED CYLINDER (yes, they have took the charges: rs. 587/-). They have said that it will be home delivered till tomorrow noon. If still I don't get the same, I will have to approach towards consumer forums and govt. organizations seriously. And the mouth publicity of such HP service will be added too. I have all the proofs needed to sue the Agency. AND I CAN'T REGISTER MY MOBILE TO ONLINE PORTAL OF HP GAS AS IT IS SAYING THAT CONSUMER NUMBER IS NOT VALID WITH THE DISTRIBUTOR. Now I don't know what they have done after losing the debate. Thanks for hearing.. - SUMIET TALEKAR [protected] Hadapsar, Pune This was a complaint against -- Vidyakrupa HP gas agency, [protected], [protected] Near Vidya petrol pump, Vaidwadi, Hadapsar 411028.
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