Hp Gas — Refilled cylinder not received

Address:Thrissur, Kerala

Iam having the gas connection in HP Gas, with HP Gas World Chelakkara Thrissur. The consumer number is 612816, we have booked the gas 30/11/2013 back through Refill booking. Till now i have not received the filled cylinder. When we are calling to them they are not attending the calls.
IVRL booking reference is 275879.
Online compliant reference 521427
Please let us know how i should proceed to get good and timily services from them.
My contact number is [protected]
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