[Resolved] Hp — Harrasment by hp for last couple of months

Suman Sourav Patra

from Bhubaneshwar, Odisha

Address:

Sambalpur, Odisha, 768017

I have bought hp pavillion laptop ( serial no.5cd5254csv) on 17th august. In this laptop i faced the display issue. I complained to hp technical support team. After lot of harassment and repeated visit of technician for 1month. Hp issued me doa on 19th sept. In the mean time after the 1st visit of your engineer, he totally broke my laptop physically and the laptop is also not in working condition. Anyway i got the replacement on 30th october. But the replaced laptop(serial no. 5cd5254d47) has same problem and now mr. Rupam halder the case manager again started harassing me. I have another laptop(serail no. 5cd5215905) of exactly same problem, which is also not solved by hp. Since 3 months hp is harassing me economically, mentally. And physically.

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Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2015

HP India Customer Care's response Hi Suman Sourav Patra,

Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. I have escalated your case and responsible personnel will contact you on priority basis. Thanks!

I work for HP.If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.