[Resolved] HP India — 15 ac179tx

Akshay Ravi

from Kollam, Kerala

Address:

Kollam, Kerala, 691301

I just bought my laptop a few days back and its already showing troubles. I am very much disappointed. I can't get past the password screen. I am unable to type in my password. I tried again and again with no use at all. It's like the screen is frozen. The cursor moves, but unable to type in the password. So I am basically stuck without any access to my datas! This is pathetic, as it's a brand new laptop!

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Jun 24, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

May 23, 2016

HP India Customer Care's response Hi Akshay Ravi, Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. Please provide your name, contact number, email address, the isseu in detail, and laptop's serial number to hpsupport.[protected]@hp.com. I will contact you again as soon as I get your information. Thanks! I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.

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Western Digital Customer Care

HI bhavik oza,
I am sorry you had such a bad experience. I'd like to try to help. To the confirm the possible reason, Why Internal HDD is not detected in your system. I give you some basic troubleshooting steps. It may help you to solve the issue.
-Try to use different Port on same MOBO.
-Try to use different SATA cable.
-Try to use different HDD with same MOBO.
-Try to use HDD in another computer.
-Try a different disk to make sure that the problem is with the Port and not with the original disk.
-Try to connect HDD with working computer and run the diagnostics tool from the manufacturer of hard drive in system, it may help you to find the issue.
Hope it helps. Keep me posted.