HP India — A poor service

Address:

New Delhi, Delhi

To The Service Manager Hewle We have a HP Desktop bought 7 months ago. It is giving us a lot of problems. The machine shuts down on its own in the middle of work after a series of 4 beeps. It also takes a lot of time to start in the morning. And now the machine refuses to start after shutting down on its own. We had complained 7 times to your After Sales Service provider, SYSNET, but they have not been able to rectify the defect even after repeated visits. The last Complaint No. is [protected] dated 6.5.2015..The Service Representatives sent to us appear totally clueless about what needs to be done. It's a sheer waste of time for us. In fact after we lodged the last complaint no HP Engineer came to visit us. We find this behavior totally unprofessional and very unbecoming for an organisation of standard and reputation. We are using HP Systems extensively in our office but you have lost our goodwill. So, we urge you to take immediate action in this regard and send us an experienced Service Engineer wo will be able to identify the problem and solve it. Yours truly For Critique Communication Pvt.Ltd Rohit Sharma [protected].