[Resolved] HP India — Bluetooth Speaker u/HP Back to College Offer 2016

Ketan Ved

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400057
Website:	HP Back to College Offer 2016

With reference to registration under HP Back to college 2016 Offer, My Redemption reference code is[protected].
With respect to the above redemption, I did receive the HP blue tooth speakers via courier. However the said speakers are not working.
Kindly help me in letting me know the next steps.
I have written to your email id [protected]@redemptionsupport.com from my email id - ketan.[protected]@gmail.com on Aug 19th, 2016, However havent received any acknowledgement or response on my email.

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Sep 15, 2016

Complaint marked as Resolved

I had to visit Croma- Juhu, Mumbai outlet again & put forward a oral complaint to the HP Staff there on the event. Ashish from HP desk in Croma-Juhu, helped me out and the matter was escalated to HP team. The old peice was picked up and a new one delivered yesterday. A long & painful process, however it got resolved. Thanks,

HP India customer support has been notified about the posted complaint.

Aug 26, 2016

Updated by Ketan Ved Thanks. I did receive a call from HP Redemption Desk & as per information given by them, they will initiate pickup of the faulty speaker and once they receive it, will initiate delivery of a new speaker. However no timelines were shared.

Aug 31, 2016

Updated by Ketan Ved No update from the customer service on when will they pickup the faulty speaker. Kindly can you notify HP India customer support on their very slow service.

Oct 20, 2016

Updated by Ketan Ved I did receive a replacement from HP India, post complaining at Croma HP counter and after nearly a month; HP arranged to collect back the faulty peice & replaced it with a new one. Thanks.