[Resolved] HP India — Complaint against hp 15 laptop

jayesh katakia

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400036

Reg:hp 15-r005tx/r032tx blk 38cm (185367)
Purchase from croma, prabhadevi dated 29/11/2014
Serial no:cnd4350378
Invoice no:slf02a[protected]
—
Date:24/08/2016
Dear sir,
I have purchased above laptop and i am totally disappointed with your above defective laptop, only in one and half years, your laptop giving problem in power supply in motherboard as per my technician observation and even i have complaint at croma, prabhadevi their technician also given same opinion. it is out of warranty but i have never accepted this kind of motherboard defect only in one and half years, company like hp that i have to spend extra for motherboard so take necessary action and repaired and fix motherboard without any charges otherwise i have to go consumer protection forum.
Regards

Jayesh katakia
16/a, surya kiron, 1st floor,
August kranti marg, grant road, mumbai-400036. india
Mobile:[protected].
Email:[protected]@gmail.com

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Oct 11, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2016

HP India Customer Care's response Dear jayesh katakia,

I am sorry about the inconvenience you're facing. I've forwarded your comments to the relevant HP team. Someone will be in touch soon.

I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum (www.hp.com/supportforum) for further help. Thank you for your support.