[Resolved] HP India — Damaged the printer at the time of repairing by hp service centre, hissar

Ghanshyam Dass Arora

from Dera Gopipur, Himachal Pradesh

Address:

Bhiwani, Haryana, 127306

I am working as typist at charkhi dadri

My printer no. Hp 1025 colour needed servicing so

I gave my printer to hp service hissar on[protected]

I visited two times the centre but service was not completed

Today[protected] one massanger came with my printer. Printer was tested but it was not working as earlier it was giving a noise and work was not satisfactory

I head talked with manager on telephone, he said that the printer got damaged at the time of servicing and it needs a new parts which is not available and he agree to pay the service charges rs. 850 which was given by me on dated[protected]
I refuse to take the money as well the damaged printer

You are requested to please solve my problems as i am loosing rs. 500/- per day in my shop

Thanking you

Ghanshyam dass
Shop no. 11, mc market, near city police station, chakrhi dadri
Phone no. +91-[protected]

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Jul 1, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

May 31, 2016

HP India Customer Care's response Hi Ghanshyam, Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. I have escalated your case and responsible personnel will contact you on priority basis. Thanks! I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.