HP India — Laptop replacement not done

Address:	400078
Website:	hp.com

Hp boasts about prompt and efficient customer service across india, all this is only on advertisements and not real.

I have bought hp pavilion notebook from sargam electronics in nehru place in delhi on march 25, 2016. The laptop turned out to be faulty and had to be processed for replacement. I raised the request for replacement on april1, 2016. I received the replacement letter from hp on 8th april, 2016 after pushing them everyday starting april 1, 2016. I finally got it when i went to customer service centre in person. So much for the onsite warranty.

My product has all india warranty but apparently i cannot get it replaced from anywhere in india. If hp has pan india network, then bad products should also be replaced anywhere across india, no matter from where i buy product from.

I bought this laptop from delhi (North india) as i required it in that city, although i live and work in mumbai (West india). Assuming that hp will provide efficient service across india, i bought it in delhi. However, i am now facing difficulties. The customer service and replacement team is asking me to get it replaced from the dealer in delhi, saying that they are not bothered after they give the doa (Death on arrival) letter. Now its my responsibility and my headache not hp's. The phone support people say that providing replacement in mumbai is possible but on ground reality is that noone from hp is ready to do that.

One of the executives, named mr. Manish krishnan and ms. Nisha nirmal, even said that its my fault. He said you have only 2 options that you either travel to delhi for replacing the laptop or send it via courier for replacement, this is between you and dealer, hp is no longer involved as i bought it from dealer. Highly irresponsible answer and solutions. These people said that hp has said that you can replace the product and hp's responsibility ends here. They are not bothered after this point.

Its not my fault that hp made a bad product. Why i am being penalised for it?

I believe, i made a wrong choice of choosing hp for my requirement. I have apple another product and they provide seamless services including replacements, if required, across the globe without any hassle to the customer.

Why should i pay the penalty for faulty product made by hp? I am not responsible for wrong product manufacturing or screwed up reverse logistics operations at hp, why should i bear the brunt of it?

This is highly unfair.

Please provide me a practical solution. And stand up to your claim of all india customer support in reality. Please arrange for the replacement of the laptop here in mumbai. I will not tolerate this unfair business practice from hp. This is nothing but harassing your customer for buying your product.

Looking forward to a prompt action.

Thanks and regards,

Nidhi singh
Caseid: [protected]