| Address: | Coimbatore, Tamil Nadu |
Sir,
I would like to bring to your notice that I had taken my HP Voice Tab to ensure Support Services India Ltd in Coimbatore on March 6, 2015 for a minor problem (power button damage). It is only three months since I had purchased the same as well.. They said they would get in touch with HP before resolving the problem. Unfortunately, after a long wait for over 11 days, I got a quotation for the same from ENSURE saying this:
Thanks for choosing HP services.
Please find the attached quote for your recent service event against the case
id : OOO5166919
Kindly acknowledge the same
and request you to approve the quote value : 2, 928 /- Please forward your valuable approval to the mail id: yogeswari.[protected]@ensureservices.in.
When I got the quote I was surprised to find it on the expensive end but I still agreed to the same the very next day. Despite that, I am sad that even after a couple of days they are yet to give me a proper reply on this. They say the HP server has a problem and that is the only reason they find it difficult to get the component. I am thoroughly unhappy with the services. I always believed HP has the best service support system but now I feel it is not.
I would like to hear a favourable reply from your end failing which I may take up the matter further...I have also attached a copy of my complaint request bill for your response.
Regards
M.E. Parveen Kumar
March 20, 2015.
Was this information helpful? | 
I would like to bring to your notice that I had taken my HP Voice Tab to
ensure Support Services India Ltd in Coimbatore on March 6, 2015 for a
minor problem (power button damage). It is only three months since I had
purchased the same as well.. They said they would get in touch with HP
before resolving the problem. Unfortunately, after a long wait for over
11 days, I got a quotation for the same from ENSURE saying this:
Thanks for choosing HP services.
Please find the attached quote for your recent service event against the
case
id : OOO5166919
Kindly acknowledge the same
and request you to approve the quote value : 2, 928 /- Please forward
your valuable approval to the mail id: yogeswari.[protected]@ensureservices.in.
When I got the quote I was surprised to find it on the expensive end but
I still agreed to the same the very next day. Despite that, I am sad
that even after a couple of days they are yet to give me a proper reply
on this. They say the HP server has a problem and that is the only
reason they find it difficult to get the component. I am thoroughly
unhappy with the services. I always believed HP has the best service
support system but now I feel it is not.
I would like to hear a favourable reply from your end failing which I
may take up the matter further...I have also attached a copy of my
complaint request bill for your response.
Regards
M.E. Parveen Kumar
March 20, 2015.