HP India — Hp 13-b202TU ; serial no: 5CD5143KK6

Address:

Hyderabad, Andhra Pradesh, 501203

My problem has been goinf for over 2 months. I have been continuously giving this laptop to the hp service centre for service. Its hardly one and a half years old. And guess what due to this problem which is completely unresolved, i have not been working on my laptop for almost 4 months. Everytime i give it to service i get a call saying it is fixed..

[censored]!

Nothing is fixed.. the same problem is happening again and again. And all these HP people know is their PROCESS!

A customer would be irritated because of the non working (but highly stylish) laptop and the service centre guy would be explaining his stupid proces OVER AND OVER AGAIN!

52000 for this laptop and i feel like i have put the entire 52k to buy garbage.

FUN FACT: they gave my laptop back yesterday saying it is fixed. (I actually believed it) .. hardly 12 hrs into using it, it stopped working! The laptop wouldnt Start!

Just 12 hrs!! Look at the durability.

Piece of advice hp, instead of investing millions of dollars in your advertisements invest in customer satisfaction...

There were 5 friends of mine who were willing to buy a laptop, and i personally showed them my issue.. i made sure that they never turn towards hp again.

But rest assured your hp laptop is one good piece to look at.

So buy an hp. Keep it on the table. And look at it. And assume that u have worked enough on it.

52, 000 for [censored]!

Hp .. pls resolve my issue right now. Since its a problem at ur end, i need a new laptop right away! I am not backing out until i get value for the money i havr given. Kindly escalate this issue and let me talk to someone who understands and reacts and not a robot who barks out process..