[Resolved] HP India — Hp-15 ac-124tx notebook

Swap235

from New Delhi, Delhi

Address:	Mathura, Uttar Pradesh, 281003
Website:	Www.hp.com

I bought hp-15 ac124tx notebook on 21march 2016, within two days I started facing major problems in the laptop.it suddenly shows blue screen with an error and restarts without saving any data you were working on. Besides having 8 GB RAM and 2 GB graphics card the laptop doesn't work properly .AutoCAD frequent hangs and poor sound quality. The customer care and the dealer can only help with reseting it! Only option they are left with .feels like it's a faulty product .poor quality products given by HP.I want to replace the product as soon as possible. It's so disappointing to waste time on laptop repairing when it's not evn a month frm ur purchase date .
Poor and unsatisfactory product.
Bad experience wid HP.

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Aug 8, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Verified Support

Hi Swap235,

Thanks for taking the time to contact us, it's much appreciated. I am truly sorry for the inconvenience.

Please provide your name, contact number, email address, and laptop's serial number to hpsupport.[protected]@hp.com. I will contact you again as soon as I get your information. Thanks!

I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.