[Resolved]  HP India — Hp Deskjet 3545

Dear Sir, I had purchased a Hp Printer 3545 through online Website Snapdeal. Invoice No : S4417D/14-15/101 Service order Case No:5303142 Case Ref No : [protected] Product Model: A9T81B Product Serial: CN4AN130D4 COST of Printer is :6035 This printer was malfunctioning and i contacted customer care. However we were informed by HP technician today that the ;product inspection has been done clean printer cartride belt but spring and lock broken (Damaged) and the Printer is rejected from Warranty. On enquiring HP do not sell spares of this printer and being Spring and lock is the only damage they refrain to provide this alone and Tell us to Completely Change the assembly which cost us atleast 3500 INR as this would not be covered in warranty I would like to bring to the notice that HP 3545 was purcased on 4th MArch and odd of 200-250 Prints was only printed . The service centre also informed us of another case Mr, Bhavesh Tarre facing same issue. Basically i asked hp to provide us only the damaged part which they refrain to do. I am very unsatisfied with this as damaged part is not even in an area where we can access to, and hence I claim my product to be a defective product. Please Escalate issue i need a complete Refund or a replaced new product .A product should not go faulty in 3 months which has 1 Year Warranty The Product is a faulty product Please do the needful. Regards Santosh Warrier