HP India — HP ENVY Laptop | |||
SN: 5CG4060X9W Date of Purchase 21-04-14 Extended warranty till 20-04-17 dt of first complaint: 22-02-15 Complaint No: [protected] dt of fixed : 11-03-15 Dt of second complaint: 26-03-15 Complaint No: [protected] No solution till date. From last one month I am enable to use my HP laptop. I am fed up with HP service and support. Every day I am losing 15000 appox, just because I don't have a Lappy to work. I have nothing to do other then just waiting for HP tech Guy. BETTER TO REPLACE MY LAPPY WITH NEW ONE OR RETURN MY FULL AMOUNT ASAP. Pranay - [protected] Was this information helpful? | |||
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HP India customer support has been notified about the posted complaint. | |||
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1. They are very keen to get new orders, but will never provide proper support for that
They are doing good in US but in India they follow & think that we don't know anything & what ever they want to do they can do B'cos our Indian laws are not equipped with that force to help consumers.
I'was convinced to buy new adapter for my ENVY Ultra book as the adapter malfunctioned resulting in damage to my smartphone the repair of the same cost me INR 5000/-
Now when I've ordered new one from HP site on 8-Apr-15 it's still not shipped.
The irony is that what online support offered me was INR 7200/- for adapter & online on HP website its INR[protected]/- .
HP Chat
BOSS WE HAVE TO AVOID HP IN INDIA - IS THE ONLY SOLUTION
..>>>> Here goes HP online chat support >>>
Customer
R K Yadav at 3:38:53 PM
Initial Question/Comment: Order status for 542113
System
System at 3:46:58 PM
Suman K. has joined this session!
System
System at 3:46:58 PM
Connected with Suman K.. Your reference number for this chat session is 2707026.
Agent
Suman K. at 3:47:08 PM
Welcome to HP India Online Chat Support. My name is Suman Kumari . I can be reached at hpestore.[protected]@hp.com or via phone at[protected], kindly dial my extension no. 12170 when prompted. How may I help you to buy online today?
Agent
Suman K. at 3:47:53 PM
Kindly drop a mail to us on hpestore.[protected]@hp.com
Customer
R K Yadav at 3:48:02 PM
hi
Customer
R K Yadav at 3:48:15 PM
Pls forget about to buy more online
Customer
R K Yadav at 3:48:38 PM
can you pls update the status of my order No. 542113
Agent
Suman K. at 3:49:11 PM
Allow me a moment.
Customer
R K Yadav at 3:49:11 PM
instead of looking for new order .. I suggest to clear the backlog orders first
Customer
R K Yadav at 3:49:29 PM
sure
Customer
R K Yadav at 3:49:56 PM
Already I'm waiting since 8-Apr-15
Agent
Suman K. at 3:51:53 PM
I am sorry for that kindly call us at[protected] and press 1 for know the status.
Customer
R K Yadav at 3:53:10 PM
the call will also go to your department only correct MADAM
Customer
R K Yadav at 3:53:25 PM
/ SIR
Customer
R K Yadav at 3:53:42 PM
and they also have the same reply as yours pre determined
Agent
Suman K. at 3:53:48 PM
But we are from sales team sir.
Agent
Suman K. at 3:54:18 PM
Then I have to check with my concern department.
Agent
Suman K. at 3:54:27 PM
Please allow me some time to check it for you.
Customer
R K Yadav at 3:54:44 PM
okey sales is different & after sales order confirmation the team is different - is this correct MADAM
Customer
R K Yadav at 3:54:52 PM
ya sure take your time
Agent
Suman K. at 4:00:53 PM
Thank you for allowing time.
Agent
Suman K. at 4:01:58 PM
As I checked its a escalated case already.
Agent
Suman K. at 4:02:38 PM
So you will get update with in 48 hours.
Customer
R K Yadav at 4:07:52 PM
Ya true madam but I'm the end user & the only person suffering the pain .
Agent
Suman K. at 4:08:27 PM
I agree with you sir.
Agent
Suman K. at 4:08:53 PM
You can drop a mail to us on hpestore.[protected]@hp.com
Customer
R K Yadav at 4:08:53 PM
You know on 07-Mar-15 my existing adapter malfunctioned & today is mid of April 15
Agent
Suman K. at 4:09:43 PM
I am sorry we are not from correct department.
Customer
R K Yadav at 4:10:19 PM
Madam can I request you somthing
Customer
R K Yadav at 4:10:23 PM
?
Agent
Suman K. at 4:10:33 PM
But I already informed to my concern department.
Agent
Suman K. at 4:10:47 PM
So wait for 48 hours please.
Customer
R K Yadav at 4:11:11 PM
can you just transfer the chat to the senior most person available around you or can you provide me the email ID of any one
Customer
R K Yadav at 4:11:34 PM
currently I have only email ID of CEO (External)
Agent
Suman K. at 4:11:34 PM
Sure.
Agent
Suman K. at 4:11:43 PM
in.[protected]@hp.com
Customer
R K Yadav at 4:12:01 PM
external.[protected]@hp.com
Customer
R K Yadav at 4:12:30 PM
may I send my grievances to this email ID (external.[protected]@hp.com)as you suggested
Agent
Suman K. at 4:13:05 PM
Sure.
Customer
R K Yadav at 4:13:11 PM
B'cos in.[protected]@hp.com is junk email id that I know .
Customer
R K Yadav at 4:13:18 PM
thanks
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