HP India — Hp inkjet 7612 all in one printer

Address:

New Delhi, Delhi, 110076

Dear officer

We were using hp printer 7612 which was purchased on 18.02.15 from an hp dealer namely r. R. System, nehru place.

Now suddenly the printer stopped working showing an error stating “ink system failure”, then we sent the printer to hp autorized service center in okhla on 19.11.2016 as per the details below:

Iqor
A-74, first & second floor,
S. I. E. E., phase-2, okhla
New delhi-110020
Tel:[protected]/1
Mob: [protected]
Email: [protected]@hp.com

After verifying at their end they informed us that they cannot solve the problem and advised us to buy a new printer exchange of an old one.
Being a consumer we feel cheated as once the warranty gets over the company does not care about after sale service or the money invested by in the product purchase by us. We would request you to help us with full refund as the company has told they are incapable of repairing the product due to non-availability of parts.

Look forward to your prompt action and support

Thanks

For defa solutions
18 us complex
120 matura road
New delhi
[protected]/2091