[Resolved] HP India — Hp laptop not working from last 4 monts and IQUR not supporting HP also not responding.

Awadh Kishore 1

from Gurgaon, Haryana

Address:	110016
Website:	hp

My laptop HP ENVY Notebook - 14-j008tx not working since june 2016 and purchased in may 2016.
i had logged a complain to HP.
Engineer came and visit 4 times and replace the motherboard and ram and after still not working they send a mail that its liquid damage.
my question is if it is luqid damage hP can say it in first visit in 3rd visit they replace the mother board and ram and in 4th visit they had not say anythin just send a mail that its luquid damage.
My case ids are
[protected]
[protected]
[protected]
[protected]
Please let me tell HP will work on it or not.
if HP will delaying then what about my warranty already spoiled 4 months.
why HP is not serious about this matter.
for further crosspondance please mail on
[protected]@nectar.org.in

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Nov 7, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2016

HP India Customer Care's response Hello Awadh,

We're sorry you had a very negative experience with us

We have carefully checked and reviewed your case. We've requested with the team concerned to follow up on this immediately. Please allow us sometime to follow up and provide you an update with regards to this case.

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum（www.hp.com/supportforum）for further help.

Thank you for your support.

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Comments

R Venkatesan

from Baghdogra, West Bengal

We purchased one hp laserjet pro MFP M128fn on 9/04/2016.now we got very bad quality of printing and xerox.kindly solve this issues .
s.no:CNB7J16DD1
with Regards
R.Venkatesan
System engineer
Vivekanandha college for women
Tiruchengode
ph:[protected]

HP India Customer Care's response, Oct 5, 2016

Verified Support

Hi Venkatesan, Thank you for choosing HP and addressing your concern to us. I sincerely regret the inconvenience caused to you. I have escalated your case and responsible personnel will contact you on priority basis. Thank you.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.