HP India — Hp Pavilion aio ts 23-f201in (H5y57aa) serial no. 3cr32016g4

Address:

Faridabad, Haryana

I want to register a complaint against my hp pc which has been purchased on 29.03.2014 from m/s hp world puspha sales corporation b-422-423, nehru ground, faridabad, on the purchase of the pc we were told that this is the latest pc which all good configurations, as we are into the field of designing we need auto-cad drawings as well as the 3-d max drawings for our work.
The executive who was sent to us for the demostration as well as well as the installlation of windows 8. He came and installed windows 8 but he did not installed photoshop. The next day our full screen got purple in colour and nothing was seen on the computer. Again we called him to install the photoshop as well as told him about the problem we are facing from. The screen is coming plain but somwhow while working on it we resumed the screen back and by the time the executive came we asked him to install photoshop and he told to my kids whenever they will shut dowm the computer directly this kind of the problem may occur. So kindly do not shut down the computer directly instead shut down the computer in a proper manner.

Now as since it is past 13 days we have been using the computer and yesterday we found that the touch screen is not working, and on calling the hp world we were told that we have to make the complaint to hp customer care and we called at hp customer care through phone we were given few instructions which we were to be done on the computer we did but somehow the problem was not rectified and we were told by the executive to call the shop from where we got the pc. But on calling we were told it will be payable and we need to pay rs. 500/- on every visit. If this kind of the demand has been raised then what is 3 years on site warrarnty hp is providing. You people are creating problems for the customer instead of rectifying the problems .

Now i want you to solve the problems at your end as early as possible or i will be going to take further actions from our end. Or required take back by pc or i will switch on to some other company which gives us good services.

We want you should send the executive at our place to rectify the problem. We are lay man we do not know the functions of the computers properly so how will we will be able to use the computer easily again.