[Resolved]  HP India — Hp redemption not being proactive

Address:

Bangalore, Karnataka

Hi,
I purchased a hp laptop and registered for 2nd year warranty and sent the requested documents more than 4 times within the time period and even got an acknowledgement for the same. After few days i received an email saying the redemption is rejected because of not receiving the documents on time. I have acknowledgements for sending the documents on time more than 4 times and i sent many emails to redemption support and also messaged to REDHELP and all they say is its been rejected and nothing can be done and cut the call. If there was any issue with the documents sent hp should have emailed me regarding whats the issue or contacted me. I sent the documents 4 times and since i got a message that it was received i didnt send the documents again. Hp is not even ready to listen to customers and help them, hp doesnt care about its customers they just care about their profits. Hp just ignores and tries to escape from customer issues. Hp just lets time pass by and wait until the customer gets fed up and finally gives up .This issue has been going on for 2 months. Im fed up now. I regret buying hp. Worst customer service ever.
Thanks,
Brinda