[Resolved] HP India — I had buyed a waste laptop of hp envy 15-k102tx with severe and major problems occurring automatically

vickyvijay0606

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 501301
Website:	support.hp.com/in-en

I want to replace the hp laptop which i had faced more troubles using this they had sent technical assistants to resolve the issues but the thing is that they were solving only particular issue. with in a year i had faced more than times of trouble such as mother board issue, touch screen issue, hard disk, battery, battery back part not fitting, finger print, drivers, power card etc
i dont want this laptop . am asking to replace the new laptop or else return my money to me.
model no:- hp envy 15-k102tx
product number: k2n88pa#acj
serial number : 5cd4390qgj

for replace the new laptop or else to return the money they were not even concidering. & always they were trying to convince me.

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Dec 10, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

HP India Customer Care's response Hi there, , I am sorry about the inconvenience you are facing. Can you please email your contact number and previous case number (if any) to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks.

Note : Please mention the unit details in the email as well.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.