[Resolved] HP India — laptop warranty not extended | |||
dear sir good evening i purchased my laptop on 19/06/2013 serial no is 5cd3223n60 and model no is pavilion g6.at the purchaging time hp studentoffer is going on .in 3000 offer i chosed 3 years extented warranty in 2000 voucher and one headphone in 1200 for headphone at the time of registeration. i also sent a 200 cheque with laptop bill to solution digitlal hp redemption cell which is attached . for my gift and extented warranty i called and mailed to hp customer care several time but fail to receive to any mail or proper reply. after sending several mail i received a mail through hp that my laptop is not registered then again i registered my laptop.presenty my laptop is out of warranty according to service center.on 23/8/14 i brought my laptop to jasola service center due to charging issue. after diagonsis jasola service center sent me around 20000 quotation. i toldt to jasola service center manager ajay abhishek about my warranty period . i also mail to bhavya arora jasola hp manager and kapil chawala hp service manager. they told this case is redemption cell and they will contact or mail you. but still no mail or call is received by me.as my laptop is bought at the time when offer is going on but i have not get extented warranty. pls suggest me accordingly. yours faithfully sumit Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved HP India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear HP Redemtion Cell,
I am sorry to ask you that is HP a international Company??? As her working abilities or result are not up to international standards. I have received the 3 years ADP plus 3 years Onsite warranty Certificate (HP Care Certificate Serial Number: XVR6ZC84N597) and Redemption Code: 8158107, after so long and that to wrong certificate. In the Certificate 1st page written that " Service Description: 3 years Accidental Damage Protection plus 3 day Onsite Notebook Service", I think it should be 3 Years Onsite Notebook Service. Such a careless attitude of HP??? The offer is also not provided FREE i have payed a amount of Rs 1999 and for that also such a careless attitude.
I never expected such a careless attitude from HP being a international brand. Is this the service provided by HP, now I am thinking that the offer is a waste for me and should have buyed some other laptop like DELL, at-least they give priority to their customers at least. I will never recommend HP to anyone who always shows a careless attitude and their customer service is the worst. I am stacked with HP otherwise I have exchanged this. Hoping to get a new certificate in a month or in a year or so, depends on HP's mercy on me. If HP shows some mercy then hoping to receive a new certificate.
HOPING TO GET A REPLY SOON.
I am sorry to ask you that is HP a international Company??? As her working abilities or result are not up to international standards. I have received the 3 years ADP plus 3 years Onsite warranty Certificate (HP Care Certificate Serial Number: XVR6ZC84N597) and Redemption Code: 8158107, after so long and that to wrong certificate. In the Certificate 1st page written that " Service Description: 3 years Accidental Damage Protection plus 3 day Onsite Notebook Service", I think it should be 3 Years Onsite Notebook Service. Such a careless attitude of HP??? The offer is also not provided FREE i have payed a amount of Rs 1999 and for that also such a careless attitude.
I never expected such a careless attitude from HP being a international brand. Is this the service provided by HP, now I am thinking that the offer is a waste for me and should have buyed some other laptop like DELL, at-least they give priority to their customers at least. I will never recommend HP to anyone who always shows a careless attitude and their customer service is the worst. I am stacked with HP otherwise I have exchanged this. Hoping to get a new certificate in a month or in a year or so, depends on HP's mercy on me. If HP shows some mercy then hoping to receive a new certificate.
HOPING TO GET A REPLY SOON.
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I am sorry to ask you that is HP a international Company??? As her working abilities or result are not up to international standards. I have received the 3 years ADP plus 3 years Onsite warranty Certificate (HP Care Certificate Serial Number: XVR6ZC84N597) and Redemption Code: 8158107, after so long and that to wrong certificate. In the Certificate 1st page written that " Service Description: 3 years Accidental Damage Protection plus 3 day Onsite Notebook Service", I think it should be 3 Years Onsite Notebook Service. Such a careless attitude of HP??? The offer is also not provided FREE i have payed a amount of Rs 1999 and for that also such a careless attitude.
I never expected such a careless attitude from HP being a international brand. Is this the service provided by HP, now I am thinking that the offer is a waste for me and should have buyed some other laptop like DELL, at-least they give priority to their customers at least. I will never recommend HP to anyone who always shows a careless attitude and their customer service is the worst. I am stacked with HP otherwise I have exchanged this. Hoping to get a new certificate in a month or in a year or so, depends on HP's mercy on me. If HP shows some mercy then hoping to receive a new certificate.
HOPING TO GET A REPLY SOON.