[Resolved] HP India — Manufacturing Defect

Nidhi Vodafone

from Ahmedabad, Gujarat

Address:

Bangalore, Karnataka, 560066

Case Number [protected]

A manufacturing issue which was brought in attention to HP by me post the warranty got over . The issue is that I never had a broadband WIFI connection to check if the WIFI was working on my laptop or not. When I got the WIFI connection done then realized that the WIFI is not working. a lot of follow ups/trouble shooting/service center issues concluded that the WIFI chip is defective. Now, with no issues with my laptop except this one I am asked to pay for the manufacturing defect of a part which ideally would have been considered as free of charge under warranty. When I questioned the CSR's they agreed that the issue would have been covered in the warranty if I would have raised this issue in warranty period. My question is why should I pay for a manufacturing defect in my laptop for a part that was never used before by me.

Was this information helpful?

No (0)

Yes (0)

Aug 8, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Related HP India reviews

View all 4974 HP India Reviews

Comments

HP India Customer Care

Verified Support

Hi Nidhi Vodafone,

Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. I have escalated your case and responsible personnel will contact you on priority basis. Thanks!

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.