HP India — Manufacturing Fault in laptop display , Hp technical Support saying this is a damage

Address:

Chandigarh, Chandigarh

Hello Sir, I have purchased Hp Laptop 12 Months back Product Serial Number: CND4205G6Z, There was a single dot or a dead pixel on the display, so I lodged a complaint regarding it, at that time they said thr is only one dead pixel so wait for some time we will change it after increasing dead pixels, so I agreed, but after few months it starts increasing so I lodged a fresh complaint regarding it case id is : [protected] engineer visited at my office and forwarded a screen shot to concerned department, engineer agreed that the case is clear and it is a manufacturing defect, I called service center after 3 days they said our technical team refused the replacement because it is not covered in a guarantee because screen dot happened due to misuse of the product, but even a blind can say that the dot is due to dead pixel even there engineer saying dot is due to dead pixel. My warranty is ending today[protected], concerned person please look into the matter otherwise I have only one solution left and that is consumer court . Thanks and regards