[Resolved] HP India — Misbehavior by setia infotech chandigarh - hp dealer

Gian Ishwar Dewan

from Chandigarh, Chandigarh

Address:

Chandigarh, Punjab, 160020

Hp laptop was purchased from setia infotech chandigarh on 14jul.16. Within 20 hours of purchase it stopped working. Defect informed to setia infotech. The owner & his son misbehaved on the phone to the maximum, shouted too much. Laptop lying with them for repairs. They are sitting on my money since 14jul. Complaint reported to hp also. I want my money back immediately.

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Sep 8, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Aug 01, 2016

Updated by Gian Ishwar Dewan Purchased hp 14 laptop from setia infotech, sec. 20-d, chandigarh on 14 jul.2016. It stopped working within 20 hours of it's use. Setia infotech has failed to load microsoft word on the laptop, he tried at least 30 time, but failed. The dealer misbehaves, shouts on the top of his voice, refuses to provide any service and says "do whatever you can do, i will see". Will hp cancel the dealership of setia infotech and refund my money. Laptop is lying with setia infotech for repairs since 20 jul.2016

Verified Support

Aug 04, 2016

HP India Customer Care's response Hi Gian Ishwar Dewan, I am sorry about the inconvenience you're facing. Can you please send your contact details & previous case number to hpsupport.[protected]@hp.com so we can reach out to assist you directly? Thanks in advance! I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.

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Comments

Gian Ishwar Dewan

from Chandigarh, Chandigarh

Dear HP Team.
Thanks for some eye wash response. Your 3 different persons from customer care from their no.[protected] spoke to me on 27 Jul., 28 Jul., 29 Jul. & 30 Jul. What resolution they all have given - just ask them. Just a joke. If they are not capable to take any decision then why do they waste the time of the customers.
As requestde by you I can be reached at [protected] and at [protected]@rediffmail.com. As required by you I have forwarded the mails sent to the dealer M/S Setia Infotech (off course no response from them) and also to HP.
Regards
G.I.Dewan 04 Aug.2016

Gian Ishwar Dewan

from Chandigarh, Chandigarh

Dear HP Team

Where are you?? Was it a joke to post some response.
You wanted my contact details. Now I have given you. Where are you ?? Don't you have any reply.

G.I.Dewan 06 Aug.2016