HP India — Mobile slate 6

Carlhendricks

from Mumbai, Maharashtra

Address:	400064
Website:	HP

I had purchased the HP Slate 6 from checkmate in Mumbai on 24th April 2015 and got the delivery on 26th April 2015, after few days the phones used to delete all contacts nos by it self and Network Issues, I had taken it to the service Center JABIL in Andheri (E) on the 6/8/15, they kept the phone for three days and said everything is okay, again on 2/9/2015 i started having the same problem, i had send a mail to the HP Office and they had assured me that to have over the phone to the service center again this time the replaced the mother board, in the month of November 2015 the phone would not charge as I was out of India, I could not send it back now on 23/04/2016 I send it back to the service center and request them to replace the piece but they refuse saying that it would be repaired,

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HP India Customer Care

Verified Support

Hi Carlhendricks,

Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. Please provide your name, contact number, email address, and unit serial number to hpsupport.[protected]@hp.com. I will contact you again as soon as I get your information. Thanks!

I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.

carljhendricks

from Mumbai, Maharashtra

I have received a call which was very rude the person states that he is the service manager, ever since i brought the slate 6 the piece was having trouble and on giving it to your service center three times it is the same, the service manager states that this is a electronic item and things are not guarantee then why do your give a warranty, i had requested to change the piece on the first time it was taken to jabil service centre but they replaced the mother board as they state even after that it was the same, so does HP believe in torching people who buy they products or sort the problem, the service manager was suppose to send me a mail that they cannot replace the piece as it is out of warranty when he has not checked that i had given my piece to Jabil one day before the warranty had expired. when ever you call Jabil to check they don't answer the call, this is a full mental harassment to a purchaser.