[Resolved] HP India — New purchase laptop screen has scratch

pradeep776369

from Delhi, Delhi

Address:	201001
Website:	HP Customer Care

Hello,
I purchase a new laptop hp pavilion 15-au003tx series from croma rdc ghaziabad, up (201001) at 31 august 2016 on 8:30 pm.
Next morning i go to office, and open my laptop on 10:30 pm at 01 september 2016, and check my email and after 30 minute, i saw a thiner line come in laptop screen. i am surprise, and next morning 02 september 2016 on 11 am, i call to croma center ivr, but not given me solution, then call to hp ivr and generate case id. and next morning visit to croma center rdc ghaziabad, where meet mr. avinash and told me this is not under gurntee, you should got to hp, but i told him, what is my fault, new laptop screen is not okay and display have a thinner line, so why i spend rs 55000 for this default laptop. he replied me hp center generate due, and submit my laptop to hp center, and told me if management decide to replace then i will, but not sure, now 07 september 2016, still i am waiting... any solution... i am worried my laptop.
Case number : [protected]
Serial number : 5cd6175027

+1 photos

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Oct 12, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

HP India Customer Care's response Hello Pradeep,

This is to inform you that the we are aware of the current situation and the team concerned is working on this case with priority. Please allow us some more time to work on this so we can provide you an update at the earliest.

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum（www.hp.com/supportforum）for further help.

Thank you for your support.