HP India — No solution provided for printer damage

Address:

Bangalore, Karnataka

I own a HP Deskjet Ink Advantage 5525 e-All-in-One Printer purchased Apr-2013 from HP Online Shopping portal (http://hpshopping.in) I have given the printer for service to Maha Electronics which was the only walk-in service center in bangalore as per HP. After their initial diagnosis they say that encoder strip, carriage belt and print head are damaged (seems Rat bitten) and only the encoder strip is available with HP and other spare parts are not available. Huh? Spare part of HP not available with HP Authorised service center itself and that too for a product which is just over an year old. I asked them, if it is not available with HP itself, then being a customer where I should go. And they are now offering me a buyback. But the question from me is why? I purchased this product for 8000 rupees and even if I accept their buyback offer they are not going to take this for 50% of the price I bought. Where and what is a the value for money? Is this the way, HP treats their customer and the HP products are worth for? This is a complete disgrace. I am never going to buy any HP product henceforth. I also seriously doubt the intention of buyback offer. It looks to me that HP thinks, we should simply scrap something old and buy their new stuffs. Compliant: 1. Spare parts not available with HP Authorised seller itself 2. Spare parts not available for a year old product and a model which is still being sold online (Amazon, Rediff Shopping etc., ) and in showrooms like (Croma, Ezone etc., ) 3. Buyback being offered looks just to gain more instead of providing a solution and support for purchased product. HP Service center detail:Address: Maha Electronics, 854/A, 10th Main, Indra nagar 2nd Stage, Water Tank Road, Bengaluru, Karnataka 560038, Phone:[protected] Regards, Saravanan