HP India — OS problem

Address:Chennai, Tamil Nadu

I bought with lot of hope hp 15-D005TU laptop serial no-5cb40954ww on May 23, 2014. After few months, while working in the laptop it got hanged suddenly, the screen went off. For emergency, I installed myself Windows 7 ultimate.But I got some screen resolution problems with it. After that I went to HP service center(Maha Electronics, authorised hp service center, Mount Road, Chennai-2, Tamil Nadu) to ask for the installation of windows 8.1 and repair of that problem I had. They just repaired the problem but they said they don't have original OS.After they solved my resolution problem, my graphic quality went down. Because of that videos are not playing properly and even Microsoft Games are not working properly saying that "There is a problem with Graphic Adapter".The service person said these are because of installation of windows 7. But these problems were not there before the service. As he said problem is because of OS, I asked for installation of original Windows 8.1 OS for free as I still have warranty. But he did not answer positively.Why can't I get original windows 8 disc for free?.How shall I get it? I want solution for this problem immediately Anticipating for your favourable reply soon Yours s.bharadwaj mobile no-[protected], [protected] [protected]@gmail.com
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