[Resolved] HP India — Paytm cashback not received for laptop purchased under hp diwali celebration offer

[Resolved] HP India — Paytm cashback not received for laptop purchased under hp diwali celebration offer

B bipinravalia from Ahmedabad, Gujarat

I have purchased HP Laptop 15-AY503Tx from hpshopping.in (Order ID 787625). While placing the order, I have contacted HP sales team at[protected] and their representative confirmed that my order will be eligible to get 10% cashback and I will get the same within 30 days from the date of payment. I waited till around 40 days but does not received cashback. I have contacted on its customer care number as well as email and each time I got reply that they are looking into the matter. And now they are telling that my order is not eligible for cashback. This is clear a trick of cheating your customers. Requesting you to keep your words and provide the promised offer so that we can look forward in future to buy HP Products. Was this information helpful? No (0) Yes (0)
May 10, 2017 Complaint marked as Resolved HP India customer support has been notified about the posted complaint. Nov 30, 2016 Updated by bipinravalia Requesting you to look into the matter. The Issue is not still resolved. Verified Support Dec 01, 2016 HP India Customer Care's response Hi, Thank you for choosing HP, I am sorry you had this experience with us. I am sincerely regret the inconvenience caused to you. Please provide your name, contact number, and email address to hpsupport.[protected]@hp.com so that we can reach out to assist you directly. Thanks. I work for HP. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in) & visit HP Support Forum (www.hp.com/supportforum) for further help. Thank you for your support. Dec 09, 2016 Updated by bipinravalia I had provided my email ID and phone no. to hpsupport.[protected]@hp.com along with necessary proof of purchase and eligibility of my order for the said offer. But till date there is no reply from your side or from HP. Requesting you to do the needful at the earliest. Dec 13, 2016 Updated by bipinravalia hpsupport.[protected]@hp.com, requesting you to update the status of my complaint. Jan 02, 2017 Updated by bipinravalia Please provide the status of my complaint...
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Muni Swamy

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HP India Customer Care's response, Nov 28, 2016

Verified Support

Hi, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any) and serial number of the product to [email protected] so that we can reach out to assist you directly? Thanks.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.