HP India — Poor battery quality; spoiled after 1.5 years of minimal use | |||
HP care pack doesn't cover battery replacement and taking advantage of it, they are providing very poor quality battery. It is impossible to escalate the matter with relevant HP India authorities as the tech help guys have no idea what the escalation channel is!! I find that alarming. They tell you either to search for it in their website (which I couldn't find) or else provide a bogus number i.e.[protected]. Not expected from a brand like HP. Was this information helpful? | |||
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HP India customer support has been notified about the posted complaint. | |||
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To further update, this particular battery model PI06 for laptop model 15-E016TX is not available anywhere in India and is being procured from abroad. This is a testament to its quality since the inventory has been exhausted by customers like me who were forced to buy/replace the battery soon after buying it. HP Escalation team was not much help as they failed to give proper justification how a new battery can fail after 18 months of minimal usage. They couldn't even order a new battery and redirected the ball to HP Service guys who are now trying to import it! Well played HP...!!
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