[Resolved]  HP India — Poor Service

Address:Kolkata, West Bengal, 700104
Website:support.hp.com/in-en

Dear Concern,

I believe I have not done any mistake after your several mail to may official mail ID. I have purchased a printer Model no.4535. Fortunately we are getting good offers in New Purchase.

But with out Good Service no one can survive . I have purchase a printer on 05/10/2016 in the eve of Durga Puja for my son. But it got delay. No problem, it was delivered after Lakshmi Puja.

Any how your service man came after few false commitment. Then I surprised that he did not know anything’s about new model like 4535. I install my self. I am a Banker not a IT man. So I did inefficiently . That is why after 4 colour print it shows that I have to insert a new Cartridge.

I have already sent you a mail and got replied that I need to call your toll free no for service. I did same with Case No.BJFP7610.

Still there is no response. Can you please tell me where I need to go... HP, Consumer Forum or Court ?

Thanks and Regards,
Biswajit Ghosh
M-[protected]
SL No.TH63I3D21T
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Jan 13, 2017
Complaint marked as Resolved 
HP India customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2016
HP India Customer Care's response
Hi, Thank you for choosing HP, I am sorry you had this experience with us. I am sincerely regret the inconvenience caused to you. Please provide your name, contact number, and email address to hpsupport.[protected]@hp.com so that we can reach out to assist you directly. Thanks.
 
I work for HP. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in) & visit HP Support Forum (www.hp.com/supportforum) for further help. Thank you for your support.
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