HP India — PROBLEM IN HP DESIGNJET E-PRINTER T1500

Address:

New Delhi, Delhi

Dear Sir, We are having HP Designjet T1500 35-in ePrinter (Serial No. CN3C38H046) at our office which was purchased in March 2014. For the same we also purchased HP Care Pack as per Serial No. “XQSM7H9BX3C5” for 3 years duration ending on 30.03.2017. This is to inform you that the above mentioned Printer is not working since last more than 3 weeks. On registering the complaint (Comp. No. [protected]) with HP Customer Care, your executives Mr Mukul (Contact No. [protected]) & Mr Sudhir (Contact No. [protected]) from M/s JABIL Centre, Jasola, New Delhi came to resolve the issue but nothing was done. These people are just doing hit & trial to solve the problem but are completely unable to resolve the issue. They are not even able to find the actual cause of the problem. We also informed Senior Executive Mr Ajay (Conact No. [protected]) from M/s JABIL about this, but he also didn’t responded to our query. For this, another complaint was again registered with Comp. No. [protected], but still the problem is unresolved. Also, the executives from M/s JABIL are not responding properly and are unable to tell us how much more time will be required to resolve the issue. Therefore, you are requested to please look into the matter taking it on highest priority so that the problem is resolved ASAP as we are suffering huge financial losses due to this. Thanks & Regards, Rohit Gupta / Alok Mishra MKG ENGINEERING SERVICES PVT. LTD. A-8, PARYAVARAN COMPLEX, IGNOU ROAD, NEW DELHI (INDIA) - 110030 Email: [protected]@mkgconsultants.com [protected]@mkgconsultants.com Contact No.[protected] / 29532257