[Resolved] HP India — Product not working well. | |||||
Unfortunately I purchased a HP Laserjet MFP Printer about 15 days ago.l installed it as per instructions & it worked very well initially. A few days later it began to creat problem in printing by computer. Then I contacted costumer service. I got ref.no.[protected] and got some instructions to do & printer started. Next day when I tried to get page.It did not work.Again contacted & the problem resolved.It happened many times Again I was given ref.no.[protected] & engineer tried his best to solve the problem remotely but failed. He arranged a complaint case no.5789634 & told that engineer Prakash will soon resolve your problem at your home.He gave p.no.to contact [protected] which is not related to printer. When I rang I was given another no.to talk i.e.[protected].A madam replied that Sandeep will come to you & gave his no.[protected].When I asked him he assured to come in evening.But he did not come.When I called in morning today I was replied at least 10 times that concerned madam is about to come.Everytime I was asked to ring after a shortwhile.When I continued to ring one madam suggested to contact Kamlesh.When rang he assured to look into matter but in vain.Then I was given a new number [protected] to contact. When I rang the reply was printer related person did not come.I wad suggested to contact on Monday. So many calls.So many false replies. I repented to purchase HP Printer. Was this information helpful? | |||||
Jul 16, 2016 Complaint marked as Resolved HP India customer support has been notified about the posted complaint. Verified Support Jun 15, 2016 HP India Customer Care's response Hi Gssnimbhera,
Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. I have escalated your case and responsible personnel will contact you on priority basis. Thanks!
I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.
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