HP India — Quaity of HP Pavilion , Service and Attitude all poor - My presonal advise is don't even think about deal with this company.

Address:

Mumbai City, Maharashtra

I bought a HP 15-R013TU bill dated 13.08.2014 and my woes started. The Wifi card had a problem but the HP person who visited twice re-formatted the laptop twice and updated the drivers. We informed the technician that the data card/wifi card is defective but he said that the technology is different and it has none. On the third occasion he agreed that there is a card and replaced the same. But this also had a problem and I used to get the Wifi intermittently and finally stopped detecting the wifi signals completely. I lodged a complaint with their service center and their representative after not answering calls many times finally answered and told me that the card of one manufacturer has a problem and he has stock of other. He informed that HP is calling back all cards and is replacing with the new one from other vendor. He confirmed that he has a stock. When nothing happened for two days, i called up again but the concerned engineer from Jabil stopped taking calls I lodged the complaint with HP customer care under new case id. I was shocked that they had no records under the Sl no. CND4195B79 for all earlier complaints booked through them in spite of me having a service report ( totally not readable) for one such case id. Matter turned worse when after following up with customer care, Jabil for four days I was told a new story by Jabil that the card needs to be ordered and would take some time. There is a total lack of communication between HP, service center and no one calls back. In the meantime I have purchased a printer and since wifi is not available can not print or scan documents. I no more want to own this product as I am not sure of its quality and further services from HP. Need a refund of my money. My case ids with Hp are [protected]-472, [protected], [protected], [protected], [protected]-471, [protected].